POMPEII3 JEWELRY

Help - Frequently Asked Questions

Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, Money Orders or Cashiers Checks. We also accept Pay Pal allowing you the option of using a Visa, Mastercard, Discover Card, American Express Card or an eCheck.

Q: I sent my payment. Did you receive it?
A: If it has been several days since you have sent your payment kindly send us an email inquiring about your order.

Q: How much does shipping cost?
A: Shipping is determined by the price of the item purchased.

Q: If I order more than 1 item do I have to pay 2 shipping charges?
A: Absolutely not. We are not trying to make a profit off of our shipping; however we do require insurance on all of our items. Insurance is required in cases where the item is lost during shipping. Depending on the value of the items purchased will determine the insurance fee. If you are interested in purchasing more than one item, email us the item descriptions and style numbers that you are interested in, and we will let you know how much insurance is required.

Q: Will you ship internationally?
A: Yes we ship internationally. Depending on where we ship will determine the cost. Email us for a quote.

Q: When will the item be shipped?
A:Since all items are made to order we require 3-10 business days from the time we receive payment to the day we ship. Once your item is ready to leave our facility a shipping confirmation will be emailed to you. Business days do not include Saturdays, Sundays or Holidays. Please inspect your package for damage or tampering before signing receipt.

Q: How do I know that I can trust you?
A: Our jewelers follow strict quality control standards ensuring years of beauty and enjoyment. We stand behind our products and will work to ensure that our customer satisfaction is 100%. If you have any other concerns before you purchase from us, please email us and we can try to meet your needs.

Q: What is your return policy?
A: We offer a 100% Money Back Guarantee minus shipping for seven days after receiving the item. The item must not be altered or damaged in any way shape or form. A 20% restocking fee applies for all engraved items returned. You must also include ALL PAPERWORK and gift box along with your receipt. Upon receiving these items we will credit your account if it is a charge or mail you a check if it was a money order.

Please allow up to 7 business days for all returns to receive credit. Note all custom orders are non refundable.

Q: What is your policy on ring sizing?
A: Sizing is FREE up to a size 9 for Women and up to a 12 for Men. An additional fee applies for larger sizes to make up for the extra material used.

Please contact one of our jewelry specialists for more information.

* IMPORTANT- Please specify size at time of payment.

Q: Do you engrave?
A: We offer custom engraving on many of our rings and bands. Item descriptions will specify if engraving is possible. The inside engraved message can contain up to 26 upper cased characters of block or cursive font including spaces. This service is available for both gold and platinum for a fee of $10.

* A 20% restocking fee applies to all engraved items returned.

* Please specify engraving at time of payment.

Q: What is an insured appraisal?
A: An insured appraisal is an official document that accurately describes the item. Appraisals are created by a third party who is a certified member of the Appraisers Association of America. The appraisal describes the specific characteristics of the item (Dimensions, Weight, Diamond Characteristics, etc.) and also includes the retail value. The main purpose of a written appraisal is for insurance purposes.

* Note appraisals are estimates and may slightly vary.

* This can be purchased by adding the proper amount at time of payment.

Q: How can I get an insured appraisal?
A: Appraisals are available on every item. Item descriptions will specify if appraisals are included at no extra charge. If an item does not come with an appraisal it is available for a fee of $25.

Q: Will this item be discounted in the future?
A: One of our biggest goals is to provide our customers with the lowest price possible. We try very hard to make the price as low as we possibly can. Occasionally we have specials on certain items so make sure to check our inventory frequently.

Q: Is it possible to get a bigger size Diamond in the ring?
A: Yes it is. Please let us know what size you are considering and we will give you a quote.

Q: I have my own Diamond; can you set my Diamond in this ring?
A: In most cases we can. Please let us know what size Diamond you have and we will give you a quote.

Q: Can you make this item in different dimensions?
A: We always welcome custom orders. If you have a specific design in mind please contact one of our jewelry specialists for more information. Please note custom orders are non refundable.

Q: Can I get 14K instead of 18K?
A: Yes you can get this in 14K instead of 18K. Depending on the weight will determine how much it will be. Email what style and size you were considering and we will send you a quote.

Q: Can you make this in White Gold instead of Yellow Gold?
A: Yes we can change the metals. Changing the color of the Gold will be the same price. If we change it to a different metal it will be a different price. Kindly email the appropriate item # you want changed and the size you require and we will send you a quote.

Q: Can this be made in Platinum instead of gold?
A: Yes you can get this into Platinum instead of Gold. Depending on the weight will determine how much it will be. Kindly email the appropriate item # you want changed and the size you require and we will send you a quote.

Q: What is the quality of the diamond?
A: The qualities of the diamond are listed on each item page. We do offer an option to upgrade diamonds. Email us with your requests.

Q: What are the dimensions?
A: The Dimensions are listed in each individual ad.

Q: How much does this weigh?
A: The weight of the diamond is listed on each item page.

For Further Information, Please Contact support@pompeii3.com