FREE SHIPPING & RETURNS ON ALL ORDERS
FREE SHIPPING & RETURNS ON ALL ORDERSSee Details

FAQS

PRODUCT INFORMATION

  1. Why are your prices so cheap?

Pompii3.com makes all of their products in the USA. They are bought in bulk, sold online and the company has little overhead. All items are made to order. Which is why the prices are so low and require up to ten business days. We manufacture our own products and have eliminated all middlemen.

  1. Is the weight listed for the earrings for the pair or each earring?

The total carat weight listed is for the pair (both earrings).

  1. Who grades or determines your advertised ratings?

Our in house diamond team follows is certified and grades in accordance to EGL international standards.

PURCHASING ONLINE

  1. Is it safe to buy diamonds and jewelry over the internet?

Yes. Pompeii3.com uses Digicert, secure socket layer (SSL), data technology to ensure protection against your personal information when processing orders. All of the payments are processed through Authorized.net or Paypal and offer buyer/seller protection.

  1. Is mailing jewelry safe?

Yes. Pompii3.com insures all packages and requires a signature upon delivery. All packages are to be directly delivered to the confirmed address on each order. Pompeii3.com takes full responsibility for the package and its contents until it has been signed for.

  1. How can I be assured the diamonds are real?

All of Pompeii3.com's diamonds are real and genuine. Every diamond is inspected and appraised by a certified gemologist and appraiser.

  1. Why does my card show I was charged if the order did not go through?

If your online banking account is showing a pending transaction for a failed ticket purchase - or is showing multiple pending transactions for a single ticket purchase - we HAVE NOT charged your card incorrectly (except in very rare cases, usually involving hitting the 'Refresh' or 'Back' browser buttons during the checkout process. Please read below, for details on how/why your bank is holding those funds, only temporarily.

In roughly 95% of all such cases, here's what happened: When our credit card processing company attempted to settle the transaction, it was declined due to an address verification mismatch.

When transactions fail for this reason, they have this as a Transaction Status:
"Declined (Authorization with the card issuer was successful but the transaction was declined due to an address or ZIP code mismatch with the address on file with the card issuing bank based on the settings in the Merchant Interface.)"

This type of failed transaction never completed and we didn't receive the funds.

Sadly, even a declined transaction causes your bank to "hold" the funds - if it was "authorized" before it was declined. We never got the funds for any failed transaction, but the bank is holding them until the "authorization" expires.

  1. What if I can't find something I am looking for on your site?

Pompeii3.com can custom make most jewelry. Please contact us at (847) 367-7022 or email support@pompeii3.com for more information.

RETURNS/EXCHANGES

  1. Can I return the Jewelry?

Yes. Pompeii3.com wants each customer to be fully satisfied. Pompeii3.com will email a return form upon request within 30 day s of arrival. Please see our return policy for more information. Please note: Buyers are responsible for a $14.50 return shipping and handling fee for service or exchange orders.

  1. I want to exchange my item for something more expensive, what do I do?

Please send the merchandise back with the within 30 days of purchase date and our billing department will send an invoice within 24 to 48 business hours of arrival.

Exchanges and upgrades are only accepted within 30 days of the original purchase date. Exchanges and upgrades are nonrefundable or may be subject to a 20% restocking fee if returned.

  1. How long does it take for a refund to show on my account?

A refund takes seven to ten business days to post to most accounts.

  1. How will I be refunded?

Pompeii3.com can only refund the original payment used. If your card has expired or been lost/stolen, we require three to six months to ensure no charge backs are filed.

  1. Can I return something after the allotted return time has expired?

No. Pompeii3.com offers a limited thirty-day return policy upon receipt of the merchandise. This is to ensure each item is in new and unworn condition.

RESIZING AND REPAIRS/SERVICES

  1. What is your warranty?
We offer a six-month warranty on all items. This warranty covers: sizing, cleaning, inspection, repairs, and diamond loss under 1/5 of a carat. For an additional $65, this warranty can be extended for five years. It can be renewed every five years for life. The warranty must be purchase initially at time of sale. Any services performed by another jeweler will void the warranty.
  1. Can you help with resizing the rings I purchased?
Yes. Pompeii3.com offers free ring sizing for 180 days from the date of delivery. Please contact us at (847) 367-7022 or email support@pompeii3.com for resizing instructions.
  1. Do you offer repair services?

Pompeii3.com will only service merchandise purchased at Pompeii3.com.

  1. How long to repairs normally take?

Repairs can take three to ten business days before shipping, depending on what service(s) are required for your merchandise.

APPRAISALS/INSURANCE

  1. Can you help me with an appraisal?

Yes. An insurance appraisal certificate is available for $25. Please select this as an upgrade before adding the item to your shopping cart.

  1. How do I know if the appraisal is authentic?

Pompeii3.com has certified gemologist and appraisers on site. The appraisal upgrade option will confirm authenticity and full retail replacement value. The appraisal is for insurance purposes and recognized by all USA insurance companies.

  1. What if I didn't get an appraisal with my order?

To get an appraisal with your order, please select the appraisal option on the product page prior to ordering. If you have already placed the order and still want an appraisal please contact us at (847) 367-7022 or email support@pompeii3.com.

  1. Should I insure my purchase?

Yes. Pompeii3.com recommends all items be insured. Contact your local insurance agency for information. Pompeii3.com is not responsible for lost and/or stolen merchandise once the package has been signed for.

PAYMENT AND SHIPPING

  1. What are my payment options?

Pompeii3.com accepts all major credit cards and Paypal.

  1. Do you offer lay away?

Yes. We require 25 percent down to process the order and the balance must be paid in full within three months. If payment cannot be completed in the allotted time, the payment will be non refundable. All lay away orders are subject to a 20% restocking fee and may require up to six weeks for the refund to be issued. All payments must be received in full before the item is shipped out to the customer.

  1. What is the sales tax?

Sales tax of seven percent will be charged on all orders with an Illinois shipping address.

  1. Why is there a handling time?

Pompeii3.com is a direct manufacturer and makes most items to order which is why the handling time is a bit longer. We promise its worth the wait :) Please review the product page to confirm the handling time.

  1. Do you ship internationally?

Yes. International shipping rates apply. Please see our shipping information for rates and transit time. Please note international shipments will pay a vat/customs duty upon arrival. This is not included in the checkout price and collected by your postoffice at time of delivery. 

  1. When will my order ship?

Please review the product page to see the specified processing time. Most items are made to order which is why prices are so low but require a handling time.

  1. Can I receive an item faster than the specified shipping time?

Yes. Rush orders are welcomed. Please call (847) 367-7022 or email support@pompeii3.com to inquire. Rush service fees may apply.

  1. Can I track my order?

Yes. Pompeii3.com will email a tracking number once the package leaves the warehouse so the packaged can be tracked online.

  1. Do you offer shipping insurance?

All of our packages are fully insured and require direct signature upon delivery.

  1. Do you deliver to APO and AE address?

Yes. All packages will be shipped with insurance via US mail to APO and AE addresses. Delivery to these locations may take longer than specified on the product page.

BUSINESS HOURS

  1. What are your business hours?

We are open Monday through Thursday 9:00 am to 5:00 pm, Friday 9:00 am to 3:00 pm. We are closed on Saturdays, Sundays and National Holidays.