We cannot cancel or edit orders once they have been placed. Please double check that your placing the order using the correct form of payment and entering the correct shipping address.
Submit for return authorization
Fill out our Online Return Form here
***You will receive a reply within 48 business hours.***
Shipping charges will not be refunded. Additional services and fees incurred will not be refunded. We do not provide return labels.
- You must return items in new or unused condition with all original packaging and materials included. ‘New or unused condition’ means that there are no scratches, marks, blemishes, nor any other damage(s) on the item, and that it has not been sized or altered in any way from anyone other than Pompeii3.
- We will inspect your item upon receipt. If the item has been sized or altered in any way, or is not in new condition, it will not be accepted for exchange or refunds, and we will return it to you at your expense.
- We must be notified of your request to return an item within 30 days of receiving the package.
- If you are returning merchandise as a result of (a) error on the part of Pompeii3 Inc, or; (b) defective product, we will exchange it free of charge, or refund the full cost of the merchandise within 30 days. When we receive your return, we will inspect the item and provide a replacement or issue a refund. The buyer is responsible for shipping fees.
- All custom orders, gift wraps, and appraisals are nonrefundable if returned. Custom orders include sizes under 4, over 12, engraved, and or modified from the original listed product.
- We cannot ship on a 3rd party account or with labels provided to us. All shipments must be made from us. Please do not include shipping materials or labels.
- All shipments are insured for the amount you pay for that service or order. Additional insurance is available but must be requested. We are not responsible or can cover additional insurance if its not requested. Returns and exchanges and not sent with signature, this would need to be requested with return.
- If you exchange for another item, the 30 day return starts from the original date of purchase.
- We cannot ship replacements or exchanges without receiving the original product back.
- All custom CAD orders are nonrefundable. CAD orders are completed with an approval process.
- Please note there is a $15.50 return shipping and handling fee for all replacement or exchanges.
- Refunds are issued in 7 business days from date of return.
945 Lakeview Parkway Suite 130
Vernon Hills, il 60061
Contact us: firstname.lastname@example.org