WHAT REPAIRS AND SERVICES ARE COVERED?
Five Year Extended Warranty Plan covers all inspections, defects in materials, workmanship, covered repairs and services to the jewelry. This includes parts and labor necessary to fix problems which have occurred during normal usage of the jewelry, consistent with the conditions for which it was designed. Depending on the type of jewelry, the Plan would include resizing or re-shanking of rings, clasp replacement, repair of broken chains, and repair of worn or broken prongs, repair of broken earring posts or other similar repairs. During the duration of the warranty you have the option to ship the ring to us two separate times for inspection, cleaning, and polishing to restore the natural beauty of your item, otherwise warranty is voided. Minor scratches that occur from normal wear will also be removed in this process.
WHAT IS NOT COVERED?
Jewelry that has been damaged as a result of excessive or abusive treatment. Warranty is voided on rings that have been reset or if labor has been performed on the item by another jeweler. This Plan also does not cover loss, theft, accidental abuse, and damage resulting to the jewelry from loss, act of god, stones 1/5ct or larger, or any consequential damages or loss of use resulting from the broken or damaged jewelry.
When sending the item back for servicing, buyer is responsible for shipping costs both ways. Do not include postage in the box. We will email you when the item is received here for payment. Please do not ship your item in any jewelry box or container you are expecting to receive back. We reserve the right to determine normal wear.
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